Terms of service

VIVIENNE CHARLES TERMS OF SERVICE

The Vivienne Charles website (our “Website” is operated by Vivienne Charles, a New York limited liability company ("Vivienne Charles" or “we” or “our”).  These Terms of Service (this "Agreement" or “Terms”) state the terms and conditions under which you may use, access or browse the Website and govern your use of the Website.  By using the Website, you (“User” or “you” or “your”) agree to be bound by this Agreement, whether you are simply accessing or browsing the Website or purchasing products offered for sale on the Website (“Products”) as a registered user (“Member”). If you wish to use this Website, please read this Agreement carefully. If you object to anything in this Agreement, the Vivienne Charles Privacy Policy or any other policies referred to in this Agreement, you should leave and discontinue use of the Website immediately.
 

ACCEPTANCE OF TERMS OF SERVICE AGREEMENT

Electronic Agreement/Modification. This Agreement is an electronic contract that sets out the legally binding terms of your use of the Website and your purchase of Products. By accessing the Website or ordering or purchasing Products, you consent to have this Agreement provided to you in electronic form, accept this Agreement and agree to the terms, conditions and notices contained or referenced herein. This Agreement includes Vivienne Charles Privacy Policy, other policies referenced herein and any notices regarding the Website. By accessing the Website and/or clicking the “I have read and agree to the Vivienne Charles Terms and Condition and Privacy Policy” Button, you accept this Agreement and agree to the terms, conditions, policies and notices contained or referenced herein.

Modification. This Agreement, the Privacy Policy and any other policies referenced by this Agreement may be modified by Vivienne Charles at its sole discretion from time to time, such modifications to be effective upon posting by Vivienne Charles on the Website and your use of the Website after such posting will constitute acceptance by you of such changes. Please consult this Agreement regularly. This Agreement was last updated on March 21st, 2025.

PRIVACY POLICY

Please refer to our Privacy Policy, which is incorporated into this Agreement by reference.

Eligibility

You must be at least eighteen (18) years of age to purchase Products, register with or otherwise use the Website. By using the Website, you represent and warrant that: (a) you have the right, authority and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement; (b) all registration and listing information you submit is truthful and accurate; (c) you will maintain the accuracy of such information; (d) you are 18 years of age or older; and (e) your use of the Website does not violate any applicable law or regulation.

Pricing/Fees/Products

The fee/prices displayed on the Website are quoted in U.S. dollars and are valid and effective only in the U.S. Prices for Products are subject to change without notice. Certain Products may be available exclusively online through the Site. Certain Products may have limited quantities.  We reserve the right to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products that we offer. We reserve the right to discontinue any Product at any time. We reserve the right to refuse any Product order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors

Ecommerce Platform and Payment Processor

Our website is hosted by Shopify, which provides us with an online e-commerce platform that allows us to sell our Products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Vivienne Charles utilizes Shopify Payments powered by Stripe and Klarna, third-party payment processors, to handle credit card and bank account transactions. Vivienne Charles is not responsible for such transactions. No sensitive payment information (e.g. credit card numbers, bank account numbers, etc.) is sent to our servers.  Therefore, the burden of PCI Compliance rests solely on Stripe. The processing of payments will be subject to Stripe’s terms, conditions and privacy policies in addition to our policies.  When you order Products, you authorize your chosen payment provider (your “Payment Method”) to be charged and agree to make payments using that selected Payment Method.

Website Content

The information provided on this Website is for reference use only, and does not constitute the rendering of legal, medical, financial, or other professional advice or recommendations by Vivienne Charles.  Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and/or availability. Vivienne Charles reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).  Vivienne Charles apologizes for any inconvenience this may cause you.

We encourage you to let us know of any material on our website that you believe to be inappropriate, false and/or inaccurate. Please forward a copy of the material in our Contact Us form along with an explanation of your concerns.

Electronic Communications

When you visit the Website, sign up for newsletters or send e-mails to Vivienne Charles, you are communicating electronically. You consent to receive communications from Vivienne Charles electronically.  Vivienne Charles will communicate with you by e-mail or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.  You also agree that by registering with Vivienne Charles, you consent to receive newsletters, emails, promotions, social media communications and other advertisements from Vivienne Charles or its partners.

You may opt-out of receiving promotional newsletters from Vivienne Charles by doing one of the following:

• If you have received a newsletter/email from Vivienne Charles, you can follow the opt-out or 'unsubscribe' instructions provided in the email we sent to you.

• If you originally signed up for Vivienne Charles newsletters, please email us at info@viviennecharles.com

No Unlawful or Prohibited Use

As a condition of your use of the Website, you warrant to Vivienne Charles that you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website. You may not: (a) modify or create any derivative work based on the Content (as defined below) or use the Content, in whole or in part, for any commercial purpose or for any public display, performance, sale, rental, outsourcing or other commercial exploitation; (b) remove or alter any copyright, trademark or other proprietary notices from the Content; (c) transfer the Content to another person; or (d) reproduce the Content, the Website or the software, in whole or in part, except as expressly provided herein. You agree to prevent any unauthorized copying of the Content or software. Vivienne Charles reserves all rights not expressly granted herein.

Termination Of Use

You agree that Vivienne Charles may, in its sole discretion, terminate or suspend your access to all or part of the Website with or without notice and for any reason, including, without limitation, breach of this Agreement.  Any suspected fraudulent, abusive or illegal activity may be grounds for terminating our relationship with you and may be referred to appropriate law enforcement authorities.

Upon termination or suspension, regardless of the reasons therefore, your right to use the Website immediately ceases, and you acknowledge and agree that Vivienne Charles may immediately deactivate or delete your account and all related information and files and/or bar any further access to such files or the Website.  Vivienne Charles will not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. 

Intellectual Property

Vivienne Charles or its licensors owns and retains all proprietary rights in the Website.  All products, articles, databases, information, images, illustrations, designs, graphics, icons, photographs, text, audio clips, video clips and other materials that appear as part of the Website as well as the selection, arrangement and organization of the foregoing and the Website as a whole (collectively, “Content”) are subject to copyright, trademark, service mark, trade dress, and/or other intellectual property rights or licenses and rights of publicity and privacy, all worldwide rights, titles and interests in and to which are owned by or licensed to Vivienne Charles or its licensors/suppliers. All software used on this Website is the property of Vivienne Charles or its suppliers and is protected by U.S. and international copyright and other intellectual property laws.

The marks “Vivienne Charles”, along with other Website graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Vivienne Charles in the U.S. and/or other countries. Vivienne Charles trademarks and trade dress may not be used in connection with any product or service that is not Vivienne Charles, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Vivienne Charles. All other trademarks not owned by Vivienne Charles that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Vivienne Charles.  References on the Website to the trademarks, service marks, trade names, products, company names or services of third parties are provided for your convenience and do not in any way constitute or imply an endorsement or recommendation of that third party or its products or services by Vivienne Charles.

Metatags, Hidden Text, Linking or Framing Online

Vivienne Charles expressly prohibits any use of its trademarks, trade names or brand names in metatags, keywords and/or hidden text online. The use of Vivienne Charles trademarks, trade names or brand names in metatags, keywords or hidden text constitutes trademark infringement, and the use of any of the foregoing for purposes of gaining higher rankings in search engines constitutes unfair competition. Linking to the Website, or any page or portion thereof, without the prior written consent of Vivienne Charles is expressly prohibited. Likewise, framing, in-line linking or other methods of association on the Website or its content with any other site, advertisement, link or other information or materials not originating from this Website is expressly prohibited, unless specifically authorized or required in writing by Vivienne Charles.

Links To Third Party Sites

Vivienne Charles or third parties may provide links to other websites or resources. Because Vivienne Charles has no control over such sites and resources, you acknowledge and agree that Vivienne Charles is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Vivienne Charles shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any such content, goods or services available on or through any such site or resource. We do not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. Vivienne Charles is not responsible for the content or practices of any linked websites and provides these links solely for navigation convenience to visitors.

Warranty Limitation

Except for those warranties expressly provided herein, you hereby acknowledge and agree that Vivienne Charles (including owners, partners, members, managers, shareholders, employees, agents, directors, affiliates, subsidiaries and independent contractors of Vivienne Charles) has not made any other warranties, express or implied, concerning the website, the products or the information provided through this website.  The website and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by Vivienne Charles on an "as is" and "as available" basis, unless otherwise specified in writing.  Vivienne Charles disclaims, and you hereby waive, all warranties expressed or implied, including, without limitation, all implied warranties of merchantability fitness for a particular purpose any warranties regarding completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Without limiting the foregoing, Vivienne Charles hereby makes no representation nor any warranties of any kind in connection with the information provided herein, that products will meet your requirements, or the quality of any products. Any reliance you place on such information is therefore strictly at your own risk.

This site could include technical or other mistakes, inaccuracies, or typographical errors.  We may make changes to the materials and services at this site, including the prices and descriptions of any products listed herein, at any time without notice.  The products or services at this site may be out of date, and we make no commitment to update such products or services. The fact that Vivienne Charles is including or offering any product or service on the website is not an endorsement or a recommendation of the product or service.

Some states or jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.

Disclaimer Of Liability

In no event shall Vivienne Charles or any of its owners, partners, members, managers, shareholders, employees, distributors, affiliates, subsidiaries, agents or representatives, be in any way liable to you or any party for any direct, indirect, general, compensatory, incidental, special, punitive, consequential or exemplary damages, or any other damages whatsoever, arising from, or relating to, the use of or inability to use the website or the content, materials and functions thereof, or of any linked website, or any product or service linked to or advertised or promoted on the website, or otherwise relating hereto, regardless of whether the same are foreseeable or if Vivienne Charles was advised of the possibility of such damages.

You acknowledge, by your use of the website, that your use is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing, repairs or replacement of any equipment, hardware, software or data you use in connection with your use of the website and that Vivienne Charles shall not be liable for any damages of any kind related to your use of, or inability to use, the website.

Vivienne Charles makes no representation or warranty that the website, content, software or any product offered or purchased through the website is applicable or appropriate for use or access in locations outside of the United States.

Notwithstanding anything to the contrary contained herein, Vivienne Charles liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to Vivienne Charles for the products.

Indemnification

You agree to indemnify and hold Vivienne Charles, its owners, members, managers, affiliates, subsidiaries, sponsors, advertisers, licensors, employees, agents, representatives and independent contractors, harmless from any loss, liability, damages, claims, actions, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (1) your use of the Website in violation of this Agreement; and/or (2) any use of this Website.

Force Majeure

Vivienne Charles shall not be liable for failing to fulfil its obligations hereunder because of circumstances reasonably beyond the control of Vivienne Charles.  Such circumstances shall include (without limitation) any acts or omissions of any government or governmental authority, natural disaster, act of a public enemy, acts of terrorism, riot, sabotage, labor disputes, power failure, delays in transportation or deliveries of supplies or materials, acts of God, computer failure, hardware failure, telecommunications failure, software failure, failure of users to cooperate with the reasonable requests of Vivienne Charles, breach of this Agreement by users, pandemics, epidemics, cyber-attacks, cyber-hacks, cyber-crimes, or cyber-disruptions and any other events reasonably beyond the control of Vivienne Charles.

Consent to Jurisdiction, Forum Selection and Choice of Law. By using the Website you expressly agree that if there is any dispute arising out of the Website and/or the transactions occurring on this website, or in the event of any judicial action arising directly, indirectly, or otherwise in connection with, out of, related to or from this Agreement or any transaction covered hereby or otherwise arising in connection with the relationship between the parties, regardless of whether such action is brought under contract, tort, statute or otherwise, any such dispute shall be governed by the laws of the State of New York, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the State of New York, for the resolution of any such dispute. The aforementioned choice of venue is intended by the parties to be mandatory and not permissive in nature, thereby precluding the possibility of litigation between the parties with respect to or arising out of this Agreement in any jurisdiction other than that specified in this paragraph. You hereby waive any right you may have to assert the doctrine of forum or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this paragraph, and stipulate that the State and Federal courts located in the State of New York shall have in persona jurisdiction and venue over you for the purpose of litigating any dispute, controversy, or proceeding arising out of or related to this Agreement. Any final judgment rendered against a party in any action or proceeding shall be conclusive as to the subject of such final judgment and may be enforced in other jurisdictions in any manner provided by law.

Prevailing Party

In any action to enforce this Agreement, the prevailing party will be entitled to recover its legal expenses, including reasonable attorneys’ fees, legal assistants’ fees, costs and expenses from the non-prevailing party of all court costs (including bankruptcy proceedings and appeals) in addition to any other relief to which the party is entitled.  Any cause of action brought by you against Vivienne Charles or its officers, partners, directors, managers, members, shareholders, distributors, affiliates, subsidiaries, sponsors, advertisers, licensors, employees, agents, representatives or independent contractors, must be instituted within one -year after the cause of action arises or be deemed forever waived and barred.

Entire Agreement

This Agreement contains the entire agreement between you and Vivienne Charles regarding the use of the Website. The Privacy Policy and other policies as referenced herein (as modified by Vivienne Charles from time to time) is incorporated herein by this reference and made a part of this Agreement.

Assignment

You may not assign your rights and obligations under this Agreement to any third party, and any purported attempt to do so will be null and void.  Vivienne Charles may freely assign its rights and obligations under this Agreement.

Relationship

By using the Website or purchasing Products, the only relationship created is that of a buyer and a seller. No other legal relationship exists or is implied.

Severability

If any part of these Terms is held invalid or unenforceable, that portion will be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions will remain in full force and effect.

Waiver

Any failure by Vivienne Charles to enforce or exercise any provision of the Terms or related rights will not constitute a waiver of that right or provision.

Captions. The headings and captions of this Agreement are inserted for convenience of reference and do not define, limit or describe the scope or intent of this Agreement or any particular section, paragraph, or provision.

Please contact us with any questions regarding this Agreement.