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Shipping Information

How long does my product take to ship?

  • Orders placed by 4:30 PM Eastern Standard Time are shipped on the same business day, provided items are in stock. Saturday delivery is available for orders placed by 4:30 PM EST on Fridays, though additional fees apply. Orders received after 4:30 PM EST on Friday—or over the weekend—will ship on the following Monday. Holiday orders will ship on the next business day.

  • If an item is out of stock, a representative will contact you with an estimated delivery timeframe, typically between two and four weeks. Should the item become available sooner, it will be dispatched promptly, and you will be notified via email.

  • During peak periods or holiday seasons, dispatch may take longer than usual. In such cases, a sales representative will inform you accordingly.

  • Domestic Standard Delivery: 3–5 working days

  • Worldwide Standard Delivery: 6–8 working days

How much is the shipping cost?

  • We deliver throughout the UK, EU, and internationally (excluding regions affected by trade restrictions or embargoes). For inquiries, please contact our team at info@viviennecharles.com

  • Shipping fees vary based on your location and the items ordered. Dispatch times may range from a few days to several weeks depending on product availability or whether the item is made to order. You will receive tracking details and an estimated delivery date via email once your order is dispatched.

  • All shipments are processed on a DDP (Delivery Duty Paid) basis, meaning that all import duties and taxes are included in the product price displayed.

  • Please select the appropriate currency and shipping destination to view accurate pricing.

  • If your location is not currently supported online, please contact us to arrange a direct order with our team.

Am I responsible for customs and international duty charges?

  • No. All shipments are handled on a DDP (Delivery Duty Paid) basis, ensuring that all import duties and taxes are incorporated into the displayed product price.

  • Kindly select your currency and destination during checkout to ensure accurate pricing.